Designer stuck on "Loading..."

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Jerry Saban

• January 25, 2018 18:08

I'm trying to open the designer and the "Loading..." message just keeps spinning. Anyone else run into it?

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• Official comment

  

  Capriza Support

  • January 25, 2018 18:14

  Hi Jerry,

   

  Please try to clear the cached content on your Firefox browser and restart it.

  The easiest way to do so is by hitting ctrl+shift+delete (on Windows, I'm guessing on a Mac that would be cmd+shift+delete), and then clearing everything.

   

  If this doesn't help please reach out to support@capriza.com for further assistance.

   

  Thanks,

  Dan

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