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Standard OS Notification Behavior

The following article details the expected behavior for push notifications on iOS and Android, highlighting the differences between the two.

 

Notification_Tab.png

 

iOS

 

On iOS, a user must explicitly grant WorkSimple permission to send notifications following download.

 

Allow_Notifications.png

 

Once enabled, Notifications can be turned off or adjusted at any time by visiting Settings > Notifications and then selecting WorkSimple. 

 

 ios_settings.png

 

The options that can be adjusted are as follows and, when Notifications are allowed, each is enabled by default:

 

  • Show in Notification Center: Determines if WorkSimple notification will appear in the Notifications Center, which is accessed by swiping downward from the top of the phone's screen.


iOS_Notification.png


  • Sounds: Plays a sound/vibrates when a new notification is received.

  • Badge App Icon: Displays a small, red badge in the upper right hand corner of the WorkSimple icon when a new notification is pending.

  • Show on Lock Screen: Displays the notification on the phone's lock screen.

Three alert styles are also available for when the device is unlocked:

  • None: No popup appears on the screen. The user is aware of the notification via the lock screen, by visiting the Notifications Center, or by the badge on the WorkSimple icon.

  • Banner (default): An alert appears at the top of the phone's screen and automatically disappears after a few seconds.

  • Alerts: The popup does not disappear from the mobile device's screen until the user acts upon it.

 

When a new alert is pending, a badge will also appear on the WorkSimple icon on the phone's Home screen, indicating the number of unread notifications the user currently has. Once the app is opened, the badge will disappear, regardless of whether or not the notifications have been acted upon.

 

WorkSimple_Badge.png

 

 

Android

 

As opposed to iOS, Android does not require the user to grant permissions upfront. The user can disable notifications or change settings by going to Settings > Sound & Notification > App Notifications. The user can toggle notifications on/off for each app.

 

To make additional adjustment, the user can navigate to Advanced Settings.

 

Android_Settings.png

 

 Three options are available:

  • Allow notifications: Notification popups will display on screen and the notifications center. Sounds and vibrations will play based on the user's settings.

Android_Notification.png

 

  • Show silently: Notifications are included in the notifications center but popups are not displayed and no sounds or vibrations are played.

  • Set as Priority: Notifications will sounds and turn on the screen even if the device is in "Do not disturb" mode.

No app icon badge appears on Android.

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